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Cancellation Policy
Domestic Flights
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Cancellation >1 Week (168 hours) Before Departure:
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Refund: 75% of total charter quote (25% cancellation fee).
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Non-Refundable Costs: Crew amenities (hotels, rental cars, catering, etc.).
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Cancellation ≤72 Hours Before Departure:
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Refund: 0% (100% cancellation fee).
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Non-Refundable Costs: Full contracted price/quote forfeited.
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International Flights
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Cancellation >2 Weeks (336 hours) Before Departure:
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Refund: 65% of total charter quote (35% cancellation fee).
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Non-Refundable Costs: Crew amenities (hotels, rental cars, catering, etc.).
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Cancellation ≤1 Week (168 hours) Before Departure:
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Refund: 0% (100% cancellation fee).
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Non-Refundable Costs: Full contracted price/quote forfeited.
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Flight Itinerary Changes
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Changes ≤96 Hours Before Departure:
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Fee: A change fee applies.
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New Price: The revised itinerary will result in a new total price/quote based on adjustments (e.g., route, timing, or services).
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Late Passengers
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Late Arrival >30 Minutes After Original Departure Time:
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Wait Fee: $100.00 per hour until departure.
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Key Notes
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Non-Refundable Costs: Crew-related expenses (e.g., hotels, catering) are always non-refundable, regardless of cancellation timing.
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New Quote After Changes: Any itinerary adjustments within 96 hours of departure will reset the contracted price to the newly calculated amount based on changes.
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Clarifications:
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The phrase "week hours" likely refers to total hours (e.g., 1 week = 168 hours; 2 weeks = 336 hours).
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Ensure all deadlines are calculated based on the scheduled departure time.
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Example Scenarios
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Domestic Flight Cancelled 5 Days Before Departure:
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25% fee + non-refundable crew costs.
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International Flight Cancelled 3 Days Before Departure:
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100% fee + non-refundable crew costs.
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Passengers Arrive 45 Minutes Late:
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$100 wait fee (charged per hour or partial hour).
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This policy emphasizes strict timelines and non-negotiable fees for last-minute cancellations or changes. Always confirm final terms in writing with your charter provider.
